Manager, Technical Customer Support

April 6

Omnidian

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The Nation’s Leading Residential and Commercial Solar Performance Plan And Cash-Back Energy Guarantee

Residential Solar • Operations and Maintenance • Asset Management • Asset Performance Management • Commercial Solar

51 - 200

Description

• Model core values by coaching, providing feedback, and developmental opportunities to build effective teams • Oversee a team of technical support representatives • Track key performance indicators and ensure team meets/exceeds targets • Refine support processes and procedures • Maintain a deep understanding of company's products/services • Analyze customer feedback and support metrics • Collaborate with other departments to communicate customer needs and ensure cohesive experience • Advocate for customers within Omnidian

Requirements

• 5+ years managing successful teams • 4+ years of solar experience with in-depth knowledge of solar PV systems • Proven experience in providing technical support or customer service • Process improvement experience such as Lean (preferred) • Experience in broader solar industry (preferred) • NABCEP or similar solar technical certification (preferred) • Established track record of advancing DEI work (preferred)

Benefits

• All roles offer the opportunity to work remotely • Vibrant and creative co-working space in downtown Seattle for those in the area • Local gatherings for employees near company clusters • Outstanding benefits including medical, dental, vision, parental leave, 401(k) administration, PTO, and paid sabbatical leave • Competitive total compensation package with health insurance premiums, quarterly bonus, and long-term stock options • Company-wide slack channels for mutual support • Affinity groups for employees such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter, and Neurospicy R Us