Virtuous
Growing global generosity by helping nonprofits better connect with and inspire their supporters.
Nonprofit CRM • Reporting • Fundraising • Nonprofit Marketing Automation
51 - 200
Technical Support Specialist- Tier 1
April 3
Virtuous
Growing global generosity by helping nonprofits better connect with and inspire their supporters.
Nonprofit CRM • Reporting • Fundraising • Nonprofit Marketing Automation
51 - 200
Description
• As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. • Employing a proactive and engaged method, you'll be responsible for taking a hands-on role at the forefront, addressing customer issues through email-based tickets and promptly responding to incoming calls. • You'll gain expertise in different areas of the Virtuous product portfolio, becoming skilled at recognizing, evaluating, and resolving issues with speed and precision. • Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience. • Adapt to new challenges and responsibilities as they arise in a dynamic work environment.
Requirements
• 2+ years B2B SaaS Technical Support experience • Experience with CRM systems. • Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc. • Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software. • Ability to manage workload based on changing priorities. • Clear and articulate communication skills. • Phenomenal organizational skills. • Desire for constant growth personally and professionally. • The ability to thrive in a fast-paced, flexible start-up environment. • Ability to take your work seriously without taking yourself too seriously.
Benefits
• Market competitive pay leveraging Carta data • Employee recognition through Bonusly
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