Associate IT Support Specialist

March 15

UJET

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Enabling the development of electric vehicles of the future. From #materialscience to ultimate #emobility products.

Electric two-wheelers • Electric bikes • Urban mobility • City-smart electric scooter • Electric vehicles

51 - 200

Description

• Triage and remediate IT support tickets for a business with over 150 employees. • Provision equipment, services, and software for employees and contractors. • Provide technical support related to hardware (laptops, mobile devices, etc), software, and SaaS products. • Escalate requests to IT leadership or other departments that manage SaaS relationships. • Assist in creating training materials pertaining to computer troubleshooting and usage.

Requirements

• 1-3 years of experience in configuring and troubleshooting macOS and mobile (iOS/Android) devices. • 1+ years of experience as an administrator in Google Workspace and/or Office 365. • Familiarity with MDM (Kandji, Intune, Jamf, Airwatch, etc.) to install and configure all corporate endpoints. • Experience troubleshooting audio/video conferencing applications (Zoom, Google Meet, Webex) and VOIP services (Zoom Phone, Dialpad, RingCentral). • Excellent communication skills, must be fluent in English.

Benefits

• Competitive compensation and benefits package • Work/life balance • Unlimited vacation • Stock options • Monthly game nights