Junior IT Support Specialist

6 days ago

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Logo of Touch Support, Inc. & SNF Back Office

Touch Support, Inc. & SNF Back Office

Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind$1. .$1

End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure

201 - 500

Description

• Respond to and resolve customer questions through chat, email, and telephone calls • Assist in onboarding, educating, and supporting customers • Help and guide customers with technical and billing-related questions • Increase customer satisfaction and build loyalty

Requirements

• Excellent communication skills in the English language • High school degree • Interest in developing a career in IT support • Solution-oriented mindset • Passion for working with people

Benefits

• Work from home • Learning from scratch • Promotional path clearly defined • Development with valuable certifications paid for by the company • Great teamwork environment

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