Touch Support, Inc. & SNF Back Office
Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind$1. .$1
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
201 - 500
Junior IT Support Specialist
March 21
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Touch Support, Inc. & SNF Back Office
Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind$1. .$1
End-User Help Desk Services • Public & Private Cloud Computing • System Administration • Disaster Recovery • Managed Infrastructure
201 - 500
Description
• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively • Assist in onboarding, educating, and supporting customers through their journey • Help and guide customers with technical and billing-related questions • Act as a customer advocate by passing along unique questions and challenges • Increase customer satisfaction and loyalty by providing an outstanding customer experience
Requirements
• Excellent communication skills in English • High school degree • Interest in developing a career in IT support or system administration • Solution-oriented mindset and passion for problem-solving • Passion for working with people and helping them • Readiness to learn quickly and share knowledge • Ability to work in shifts in local time
Benefits
• Work from home • Learning from scratch • Clearly defined promotional path and requirements for career advancement • Company-paid valuable certifications • Great teamwork environment
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