Enterprise Relationship Manager

March 29

Opendoor

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We are powering life’s progress, one move at a time.

Real Estate • Technology • Data Science • Design • Operations

1001 - 5000

Description

• Own a book of high value, existing customer accounts, overseeing platform training, product adoption & revenue growth • Drive increased, cross-sell, upsell, and renewal revenue, along with future NPS scores, and customer reference ability • Serve as your accounts’ primary point of contact for all things Open Exchange; creating partnership champions and power users at your accounts • Set up recurring touch points with counterparts at your accounts to grow the relationship and give relevant partner updates • Collaborate with partners on a shared Business Development roadmap that meets their business needs and priorities; owning documentation, account plans, and timelines • Own CRM documentation and management in Hubspot • Provide client feedback to help develop product roadmaps internally at OX to deliver on the shared goals • Complete Account Plans for their accounts and keep them current as new products & services are evaluated and won • Partner cross-functionally to organize internal resources to solve client business challenges • Understand when to bring in Product Experts to assist in upsell opportunities • Maintain ongoing training as products progress or elevate out-of Go To Market incubation • Partnering with the growth team to ensure a successful implementation and onboarding experience for their accounts when expanding into new and existing products

Requirements

• 7+ years of experience in quote-carrying enterprise sales, business development, or a relevant role • 1+ years of experience in a fast-growth technology company • Have experience closing enterprise-sized deals of at least $40,000 • Real Estate Industry Knowledge • CRM Management proficiency; Hubspot preferred • Proven track record in strategic account management; renewals, cross-selling & upselling • Strong critical thinking and problem-solving skills • Excellent communication skills; written and verbal • Exceptional Customer Service Orientation • Proficiency in analyzing data and metrics to assess client performance (Bonus) • ROI tracking experience (Bonus)

Benefits

• Paid time off • 12 paid holidays per year • Medical/dental/vision insurance • Basic life insurance • 401(k) to eligible employees