Customer Growth Lead

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 $100k / year

⏰ Full Time

🟠 Senior

📈 Growth Marketing

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Opteon AUS & NZ

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Opteon AUS & NZ is a leading provider of property valuation and advisory services, focusing on helping clients make informed property decisions through their advanced technology, systems, and expertise. Operating primarily in Australia and New Zealand, as well as reaching into the United States, Opteon ensures that clients have access to local experts who can provide accurate and timely valuations. The company prides itself on its innovative approach and has a strong commitment to empowering a diverse range of stakeholders, including lenders, governments, and homeowners, through their comprehensive services.

📋 Description

• Support growth across assigned customer segments and partner channels • Build and maintain referral and partner relationships • Monitor adoption and usage of Opteon's client and partner portals • Gather customer feedback and identify opportunities to improve the customer experience • Work with Product, Development and Operations teams to prioritise and deliver customer improvements • Support Customer Success and Relationship Management teams with platform and integration opportunities • Prepare reporting and insights on customer engagement, adoption and growth initiatives • Drive growth, improve customer experiences, and support the success of client and partner platforms • Contribute to revenue growth across targeted customer segments

🎯 Requirements

• Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field • Strong relationship-building and communication skills • Confidence working with data and reporting to identify trends and opportunities • An interest in digital customer experiences and platform adoption • Ability to work independently while collaborating effectively across teams • Strong organisational skills and attention to detail • Experience using CRM systems and reporting tools, with HubSpot highly regarded • Property, valuation or lending experience is not required

🏖️ Benefits

• Structured induction and a documented development plan • Regular coaching from the Head of Customer • Flexibility to work from home, with hybrid arrangements available • Corporate health insurance discount • Novated leasing options • Wellbeing initiatives including EAP services • Industry training and support