Senior Client Account Executive, Enterprise
May 7
Description
• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. • Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. • Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. • Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. • Manage and close renewals at a high rate to protect revenue retention. sentiment. • Develop plans to mitigate churn or contraction, when surfaced. • Discover, nurture, and close expansion opportunities within your customers. • Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology. • Provide impeccable customer service in all interactions. • Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise. • Perform other duties as assigned.
Requirements
• At least five years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment • Proven experience demonstrating value realization in a product, platform, or service • Proven experience influencing product or platform adoption and utilization at customers • Effective project management skills • Ability to influence decisions without direct authority • Strong financial acumen to be able to showcase metrics and potential ROI • Ability to manage and navigate complex renewals and expansions sales cycles (6 months) • Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally • Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform • Strong negotiation skills • Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience • Executive presence and strong interpersonal skills • Team player with a high sense of drive and initiative to keep opportunities moving forward to create a winning culture
Benefits
• 30% of overnight travel to customers is required
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