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Insurance Customer Service Representative – Applied Epic Expert

🕒 October 14

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Where this job comes from

Posted on Outsource Access Careers's careers page, not through a job board

First seen by Remote Rocketship October 14

Still open on Outsource Access Careers's site. Checked 29 minutes ago.

Logo of Outsource Access Careers

Outsource Access Careers

201 - 500 employees

Founded 2019

📣 Marketing

⚖️ Legal

📦 Logistics

Marketing • Legal • Logistics

<Outsource Access Careers> Outsource Access Careers is a fully managed outsourcing and virtual services firm that connects U. S. -based clients with remote virtual staff located primarily in the Philippines. The company recruits, vets, trains, and matches virtual assistants and specialists across functions such as social media, admin/executive support, accounting, sales, HR, graphic design, marketing, and legal support, and operates a remote-first model with structured benefits, training, and employee support programs. It emphasizes long-term career growth for remote workers, compliance with local employment benefits, and tailored client staffing solutions.

📋 Description

• Support an active insurance team by handling routine administrative requests without speaking directly to end clients • Log into multiple insurance portals daily to process service requests efficiently and accurately • Complete standard insurance servicing workflows • Maintain organized and accurate agency records • Provide urgent operational support during a staff member's medical leave

🎯 Requirements

• Previous experience in a P&C Insurance CSR role • Deep understanding of homeowners and auto insurance products • Preferably at least six months of hands-on experience navigating Applied Epic, or strong comparable experience with other insurance management systems • Clear communication in English • Sharp attention to detail • Ability to quickly adapt to different portals and systems • Own reliable device (BYOD) • Dedicated, distraction-free remote work setup • Immediate availability and reliability to support a team experiencing staff medical leave

🏖️ Benefits

• Comprehensive HMO health coverage • Group life insurance • Paid leave credits • Government-mandated benefits • Performance incentives • Overtime pay • Night differential • 13th month pay

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