Senior Account Executive, Enterprise CX

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November 14

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OUTSOURCE CONSULTANTS, LLC

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B2B • Consulting

OUTSOURCE CONSULTANTS, LLC is a premier customer experience (CX) advisory firm. They specialize in enhancing customer service for their clients by connecting them with top-tier outsourced call center partners. Their expertise includes call center search and selection, consulting, and solutions for overcoming call center labor shortages. OUTSOURCE CONSULTANTS advises on leveraging a mix of outsourcing and AI technology to improve performance metrics and reduce operational costs, helping clients achieve their ideal CX state within budget constraints. The firm provides extensive resources and tools, including a call center pricing calculator and BPO market trend reports, to support informed decision-making in outsourcing strategies.

11 - 50 employees

🤝 B2B

📋 Description

• Your mission is to acquire new enterprise clients by leveraging your network and expertise to solve complex CX challenges. • You will strategically prospect and build your pipeline from the ground up, calling on your Referral and C-suite "rolodex" of CX, Customer Care, Operations, Finance, and Technology leaders. • You'll lead a complex, consultative sales cycle, using your deep knowledge of CCaaS, AI, and BPO to anticipate client needs, build partnerships, and position the perfect multi-faceted solution. • You will be the face of our advisory practice, leading executive briefings, solution demos (with support), and high-value negotiations in multi-stakeholder environments. • While this is an individual contributor role, you’ll be a "strategic thought leader," collaborating with internal experts to build and close unstoppable solutions.

🎯 Requirements

• 3-5+ years of total outside enterprise software sales experience in the contact center space. • 3-5 recent years (minimum) as a top-performing sales hunter for a major contact center SaaS or leading AI contact center technology company. • Proven BPO sales experience, demonstrating a dual understanding of both the technology and labor sides of the contact center. • 5+ years of experience managing a complex, C-level sales pipeline in a CRM (Salesforce, Hubspot or Zoho preferred).

🏖️ Benefits

• Comprehensive benefits package (medical, dental, vision, life) • 401(k) program • Generous Paid Time Off (PTO) and paid holidays • A remote-first, flexible work environment • A clear budget for 25-35% travel (client meetings, trade shows, conferences, and referral meetings)