Virtual Assistant

3 days ago

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Outsource Accelerator

WebsiteLinkedInAll Job Openings

B2B • eCommerce • SaaS

Outsource Accelerator is a leading resource and marketplace for outsourcing information and services. It provides extensive resources such as articles, podcasts, and guides to help businesses understand and navigate the outsourcing landscape. The platform includes an outsourcing calculator and a directory of over 4,000 business process outsourcing firms, enabling businesses to save significantly on staffing costs while accessing expert outsourcing services.

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Coordinate daily and weekly service schedules. • Dispatch cleaners to job sites and adjust schedules as needed. • Monitor progress and resolve real-time issues or last-minute changes. • Handle inbound phone calls, text messages, and emails. • Respond promptly and professionally to customer inquiries, concerns, and service requests. • Assist with job confirmations, follow-ups, and service updates. • Manage invoices: send, track, follow up on unpaid invoices, and record payments. • Address billing discrepancies or questions from customers or staff. • Maintain accurate records of jobs, adjustments, and team communications. • Collaborate in Slack with the SEO and social media team. • Assist in managing the companys Google Business Profile, including responding to reviews and customer messages. • Participate in managing social media groups, online forums, and brand presence. • Conduct cold calls and send cold emails to generate new leads and partnerships. • Support promotional activities, marketing campaigns, and outreach strategies to grow the customer base.

🎯 Requirements

• Minimum of 2-3 years experience as a Virtual Assistant. • Excellent written and verbal communication skills. • Strong organizational and time-management abilities. • Experience handling customer support, scheduling, or operations. • Proficiency with communication platforms such as Slack, email, and VoIP tools. • Basic understanding of invoicing and administrative documentation. • Familiarity with social media management and Google Business Profile. • Ability to multitask and work efficiently in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Tech-savvy and comfortable learning new tools and systems quickly.