Healthcare Assistant

Job not on LinkedIn

🕒 Yesterday

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Answer incoming phone calls and resolve client concerns where possible, escalating to Care Managers when required • Field calls and inquiries internally to Care Partners and relevant roster staff • Action tasks and raise tickets in TLW • Search the system for answers to client concerns and resolve where possible • Make outbound client-facing calls and check-ins • Record care management minutes accurately • Meet a minimum target of 30 client calls per day • Escalate unresolved clinical or complex client concerns to Care Managers promptly • Source, schedule, and liaise with suppliers to coordinate client service delivery • Send supplier onboarding requests and manage the onboarding process for new suppliers • Review supplier compliance documentation and follow up on expired or missing information • Action service requests end-to-end, including checking the supplier register, engaging existing suppliers, or sourcing and onboarding new suppliers when required • Coordinate appointment scheduling between confirmed suppliers and clients • Maintain accurate care management documentation in line with government claiming requirements

🎯 Requirements

• Nursing qualification or strong clinical background from the Philippines • Experience in a healthcare or aged care administration setting • Experience in a client-facing or patient-facing communication role • Professional and empathetic telephone manner • Familiarity with care management systems • Ability to learn TLW and internal platforms quickly • Strong written and verbal English communication skills • Ability to liaise with clients, suppliers, Care Managers, and internal team members • Highly organised and able to manage high call volumes, multiple supplier relationships, and recurring administrative tasks simultaneously • Comfortable working independently in a remote environment • Ability to take ownership of workload and adapt as the role evolves

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities