NDIS Rostering, Administrative Support Specialist

🕒 October 9

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services • Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork • Handle participant onboarding administration including referrals, intake forms and service agreements • Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners • Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage • Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements • Maintain accurate client and worker records across internal systems • Assist with invoicing, funding management and NDIS claims administration • Coordinate with NDIS planners, LACs and external stakeholders as required • Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency

🎯 Requirements

• Experience in NDIS, aged care or disability services administration is highly regarded • Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment • Proficient in care management or rostering software and Microsoft Office Suite • Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders • High attention to detail with the ability to manage compliance documentation accurately and to deadline • Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours • Stable internet connection and professional home office setup

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities