Customer Service Project Manager

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OXG Glasfaser GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏗️ Construction

📡 Telecommunications

Logistics • Construction • Telecommunications

OXG Glasfaser GmbH is a company specializing in the development and operation of high-speed, reliable fiber-optic networks across Germany. They provide free fiber-optic connections to residential and commercial properties, aiming to enhance the value of properties and support digital innovation. OXG is committed to building a future-ready infrastructure, allowing households in their expansion areas to choose from a variety of regional internet providers. The company is significantly investing in the expansion of the fiber network within Germany, establishing a strong foundation for digital progress and connectivity. Their open access network ensures flexibility and choice for consumers, independent of pre-marketing quotas.

📋 Description

• Responsibility for projects and the operational implementation within Customer Service • Development, design and implementation of business processes to increase efficiency, drive digitalization, reduce costs and realize savings • Independent negotiations with potential partner companies • Coordination of contract terms with Procurement and Legal • Designing efficient end-to-end processes and implementing solutions for process automation • Sole responsibility for budget, schedule, resources, risk and change management, as well as KPI dashboards • Support of the operation of service platforms and further development of systems within the scope of functional system responsibility • Preparation of SWOT, potential and gap analyses • Ensuring service management requirements when introducing new base technologies and fiber cooperation models

🎯 Requirements

• Completed university degree, e.g., in telecommunications engineering, communications technology, electrical engineering, industrial engineering or business administration, or a comparable qualification • Ideally initial professional experience in project management of complex projects • Solid knowledge of telecommunications technology and FTTx technologies • Confident use of service/CRM platforms such as Salesforce and ticketing systems • Strong customer- and quality-oriented mindset and actions • Structured way of working • Confident presence in a cross-functional environment • High team and communication skills • Open mindset and ability to quickly and comprehensively familiarize yourself with new topics and structures • Initiative, decision-making competence and goal orientation • Enjoyment of working in multicultural teams • Good German and English skills, spoken and written, at least B2 level

🏖️ Benefits

• Flat hierarchies with room for your ideas and constructive feedback • Coverage of costs for a high-performance internet connection up to €50 net per month • Digital meal subsidy of up to €112.50 net per month • Flexible working hours • Option to work from home anywhere within Germany at any time • Option to work up to 25 days from another European country • Monthly €40 discount on your mobile or landline bill via Vodafone • 30 days of vacation per year, plus Christmas Eve and New Year's Eve • With Xtra-Plus up to 10 additional unpaid leave days • Subsidy for bike leasing via EURORAD • Support for Urban Sports Club membership • Partnership with awo lifebalance • 5% additional contribution to pension provision on top of the annual base salary • 3 months continued salary payment in case of illness • Insurance coverage in case of disability and in the event of death