Customer Support Specialist – Non-Voice

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Respond to customer inquiries through email, live chat, SMS, and social media comments and DMs. • Manage 100+ customer interactions per day while maintaining quality and professionalism. • Provide warm, empathetic, and personalized support that reflects the brand's voice. • Handle customer questions, concerns, complaints, and follow-ups with patience and professionalism. • Navigate multiple conversations and support channels efficiently. • Accurately document customer interactions and update relevant information within the support platform. • Identify recurring customer issues and escalate more complex matters when appropriate. • Maintain consistent response times and service quality during high-volume periods. • Follow established customer service processes, policies, and escalation procedures.

🎯 Requirements

• Previous customer service experience in a high-volume environment. • Hands-on experience with Gorgias is required. • Experience managing 100+ tickets/interactions per day across multiple channels is strongly preferred. • Experience supporting customers through email, live chat, SMS, and/or social media. • Excellent written communication skills and strong attention to detail. • Naturally warm, friendly, empathetic, and customer-focused. • Ability to communicate professionally while still sounding human and conversational. • Strong problem-solving skills and good judgment when handling customer issues. • Highly reliable with strong attendance and schedule adherence. • Comfortable working independently and maintaining consistent performance without extensive supervision. • Able to work efficiently in a fast-paced, high-volume environment. • Willing and able to work Wednesday–Sunday, 11:00 AM–7:30 PM PDT.