Application Manager – ServiceNow

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🕒 May 21

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PALTRON

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

PALTRON is a headhunting firm specializing in recruiting IT professionals and leaders for digital transformation. As a full-service IT recruitment agency, PALTRON provides a wide range of services, including active sourcing, cultural fit assessment, and employer branding. The company leverages modern technology and data-driven insights to connect tech expertise with innovation, ensuring efficient recruitment processes and candidate placements.

📋 Description

• You are responsible for the technical operation, monitor system performance, and perform maintenance and updates of the ServiceNow instances • You independently implement technical requirements by configuring modules and develop or adapt automated workflows • You take the lead in implementing the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently map the application and infrastructure landscape • You provide technical support for integrating ServiceNow with the existing system landscape and the API platform in close collaboration with integration architecture • You analyze and permanently resolve complex technical incidents within the platform • You ensure platform governance by adhering to best practices and conduct technical reviews of implementations • You technically manage external implementation partners and align closely with IT architecture and business units to specify new solutions • You create and maintain technical platform documentation as well as the corresponding configuration guidelines

🎯 Requirements

• Completed degree in (business) informatics or a comparable IT education with relevant professional experience • Experience in administration and configuration of the ServiceNow platform or a comparable platform • Solid knowledge in IT Service Management (ITIL) and understanding of the Common Service Data Model (CSDM) • Experience in process automation and ideally knowledge of API-based system integration • Analytical thinking, a structured working style, and the ability to translate complex requirements into technical concepts

🏖️ Benefits

• The opportunity to work almost entirely remotely from anywhere in Germany • Flexible working hours (39-hour workweek) • 30 days of vacation (plus Christmas Eve, New Year’s Eve & Carnival) • Access to Wellpass, yoga, regular health days and vaccination offerings (flu/TBE) • €100 subsidy for your computer glasses • Company pension plan • Time credit account • Supplemental health insurance • JobRad leasing • Deutschlandticket (regional public transport pass) • The chance to work with cutting-edge technologies as part of a greenfield strategy and rebuild the digital infrastructure of the world’s largest mountain sports association • Work with social impact in a team that combines a passion for mountain sports with professional IT operations • Flat hierarchies and a rapidly growing team offer broad scope for shaping projects and personal development opportunities • Discounts for purchases in the DAV shop and with partners, as well as reduced rates at climbing gyms and DAV houses (e.g., Obertauern, Hindelang)