Customer Success Manager

November 18

Apply Now

Receive Emails with Similar Jobs

Panoptyc

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Security • Hardware

Panoptyc is a company dedicated to combating theft in micro markets using advanced surveillance technology. They offer a combined software and hardware solution that leverages artificial intelligence to recognize suspicious behavior and alert operators, significantly reducing shrinkage amounts and saving operators time and money. With state-of-the-art cameras and intelligent software that automatically highlights suspicious incidents, Panoptyc empowers teams to efficiently address and manage theft without the hassle of reviewing endless footage. Their system makes footage accessible even when faced with network issues, offering a powerful solution for micro market theft detection.

2 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔧 Hardware

📋 Description

• Own the customer lifecycle at scale — driving adoption, satisfaction, and value realization across a broad customer base. • Use data and analytics to identify risks, uncover opportunities, and deliver proactive engagement strategies. • Build and manage scalable programs (e.g., webinars, office hours, optimization calls, automated content). • Create dashboards and reports to track key metrics such as adoption, retention, NPS, and expansion. • Act as the voice of the customer, sharing insights with Product, Sales, and Leadership to influence roadmap and strategy. • Develop and maintain workflows in HubSpot and related tools to streamline communications and success programs. • Collaborate cross-functionally to produce impactful customer education and engagement materials. • Drive initiatives that reduce churn, improve engagement, and support account expansion.

🎯 Requirements

• 2+ years in customer-facing roles (Customer Success, Account Management, or Project Management), ideally in SaaS. • Strong analytical and operational mindset — capable of turning data into actionable insights. • Proficiency with SQL, BI dashboards, and HubSpot workflow setup (required). • Experience with CRM, reporting, and communication tools (e.g., HubSpot, Customer.io, Looker, Tableau). • Proven ability to manage multiple projects while maintaining attention to detail. • Excellent written and verbal communication skills, including comfort presenting to client groups. • Strong collaboration skills and ability to thrive in a remote, asynchronous environment. • (Bonus) Experience in Loss Prevention or working with retail clients.