Program Manager

January 9

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Pavilion Payments

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The Industry Leader in Cashless, Contactless and Mobile Gaming #cashlessisking #igaming #responsiblegaming

Casino Cash Access • Casino Payments • Native American Gaming • Commercial Gaming Market • Enterprise Gaming Market

51 - 200

Description

• Exercises discretion and independent judgment managing projects of intermediate complexity and specific activities with cross-discipline team members within given constraints of scope, schedule, budget, and quality through the duration of a program • Customarily and regularly coordinate, plan, and execute various program activities including the development, quality, launch, maximize and retire phases of the product lifecycle • Exercises discretion and independent judgment developing detailed project plans for managing the critical path and major milestones for product launches and/or complex product deployments • Responsible for ensuring timely and effective delivery of the solution into production • Communicates effectively and consistently with management and cross-functional business team members • Serves as liaison and primary point of contact for internal cross-functional program communications with multiple departments and leads • Responsible for monitoring and reporting project costs, status, and quality to stakeholders and escalating issues when necessary • Customarily and regularly manages projects using formal project planning techniques • Provides guidance to other team members when appropriate • Meeting with project team members to identify and resolve risks and issues • Submitting project deliverables and ensuring that they adhere to quality standards • Preparing status reports by gathering, analyzing, and summarizing relevant information • Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients • Managing customer satisfaction within the project transition period • Maintaining key success indicators as identified by the PMO and product team • Conducting post-project evaluation and identifying successful elements and areas for improvement

Requirements

• Bachelor's degree in business, Engineering, Information Technology or related certification and work experience required • Project Management Professional (PMP) certification is a plus • Agile Scrum Master certification is a plus • 7+ years of proven experience in project management • Ability to develop and manage detailed project plans and schedules in Microsoft Project, Smartsheet or similar WBS delivery • Ability to lead project teams of various sizes and see them through to completion • Strong understanding of formal project management methodologies • 6-8 years' experience as a Technical Project Manager, Program Manager or Product Marketing Manager • Budget management experience • Critical thinking and problem-solving skills • Fast-paced environment: ability to juggle multiple projects and initiatives • Detail oriented • Ability to communicate at all levels of the organization • Adept at negotiating internally as well as externally • Payment Processing big plus

Benefits

• 11 paid holidays • Generous accrued time off increasing with years of service • Generous paid sick time • Annual day of service