Senior Account Representative, SMB

🕒 Yesterday

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PayPal

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

PayPal is a leading online payment platform that facilitates fast, secure, and convenient transactions for individuals and businesses globally. With a focus on online payments, mobile commerce, and payment security, PayPal enables users to send and receive money easily, while also providing monetization solutions for developers and support for e-commerce businesses.

📋 Description

• Own the end-to-end commercial relationship and outcomes for approximately 80 higher-value SMB merchants • Act as the single point of contact for assigned merchants • Identify opportunities to deepen relationships, expand product adoption, and solve merchant needs • Use AI-powered tools to surface growth, cross-sell, and risk signals • Analyze customer needs and present tailored solutions to drive sales growth • Retain and grow a complex book of business through cross-sell, upsell, and wallet-share growth • Maintain accurate pipeline, forecasting, portfolio-health reporting, and revenue forecasts • Collaborate with internal teams and mobilize partners to implement best practices and resolve merchant needs • Work beyond defined processes and standard playbooks to determine appropriate actions and solutions • Share effective practices with less experienced account managers • Influence the quality, efficiency, and effectiveness of sales processes and programs

🎯 Requirements

• 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience • Track record of owning high-value or strategic customer relationships and related commercial outcomes • Professional fluency in German • Ability to communicate effectively with merchants and business stakeholders • Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth • Comfortable using AI or commercial data to rank opportunities and identify churn or decline risk • Ability to work beyond standard playbooks and weigh alternatives on ambiguous merchant issues • Ability to mobilize internal partners, maintain account plans and forecasts, and close out actions • Earlier minimum qualification states 3+ years relevant experience and a Bachelor's degree, or any equivalent combination of education and experience

🏖️ Benefits

• Generous paid time off • Healthcare coverage for you and your family • Resources to create financial security • Resources to support your mental health • Balanced hybrid work model: 2 days at your choice of the PayPal office or home workspace • Inclusive and equitable work culture • Reasonable accommodations for qualified individuals with disabilities