Service Manager – Google Workspace

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🕒 May 19

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PCG DACH

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cloud Consulting • Cybersecurity • Data and AI

PCG DACH is a leading tech company specializing in cloud consulting services in Europe. They provide a comprehensive suite of services across major cloud platforms, including AWS, Google Cloud, Microsoft Azure, and SAP, focusing on areas such as cloud migration, managed services, cybersecurity, and data analytics. With a commitment to empowering businesses by enhancing their cloud strategies, PCG DACH offers tailored solutions that ensure security, efficiency, and compliance for their clients' digital transformations.

📋 Description

• Overall responsibility for project and service management throughout the entire customer lifecycle. • Act as the central interface and coordinate complex requirements between customers, Sales, internal technical teams and external partners. • Conduct regular service reviews, including monitoring SLAs and key performance indicators. • Continuously improve support structures, service processes and managed services agreements. • Proactively advise customers on best practices and strategically introduce new Workspace topics. • Actively explore new trends in the cloud environment and continuously share knowledge within the team.

🎯 Requirements

• Relevant professional experience and a solid technical understanding of operating IT systems in the Google environment. • Practical experience in project management, ideally supported by certifications such as Scrum, Prince2 or ITIL. • A structured working style with high self-initiative and the drive to actively shape existing processes. • Strong service orientation in customer interactions and a collaborative team spirit for internal cooperation. • The ability to act professionally, confidently and solution-oriented even in conflict situations. • Confident communication in German and English in professional customer contact. • Willingness to actively support the resilience of our cloud operations by regularly participating in the on-call rotation.

🏖️ Benefits

• Maximum flexibility: Work the way that fits your life — remotely within Germany, hybrid, or from one of our offices in Germany (Magstadt, Darmstadt, Berlin, Munich, Hamburg, Cologne, Ulm, Heidelberg, Frankfurt). • Workation: Want to work and discover new places? Use up to 30 days of workation per year to combine work and adventure. • Time off: Recharge when you need to with 30 days of vacation per year. • Your hardware, your choice: Mac, Windows or Linux — you choose what you prefer to work with. • Career growth: Trainings, labs and certifications for AWS, Azure, Google & SAP — we push your cloud know-how. • Meaningful feedback: Regular development and salary reviews so you always know where you stand. • More than the basics: Choose between a Spendit Card, Wellpass or the Deutschlandticket. Additionally, childcare subsidy and bike leasing as further perks for your life outside the laptop. • Team spirit: Whether team events, summer party or Christmas party — we celebrate successes together.