Bilingual Customer Support Specialist

April 24

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PDI Technologies

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Connecting Convenience

Analytics & Insights • Managed Services • Digital Transformation • Cloud & Hosting • Machine Learning

501 - 1000

Description

• The Customer Support Specialist will be primarily responsible for providing support to our members • The mission for Customer Support Specialist is to help to members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency • The perfect candidate will demonstrate excellent problem-solving, analytical, and communication skills, as well as have a passion for learning new information daily

Requirements

• 1-2 years of experience in a helpdesk/call center environment • High school diploma/GED • Ability to remain professional and courteous with customers at all times • Excellent written and verbal communication skills • Ability to build relationships and strong alliances across the organization • Willingness to learn every day, do it fast and use knowledge appropriately • Ability to work independently and in a team environment • Individual should be technically literate and possess analytical thinking skills • Proficiency with MS Office and good typing skills • Solid organization and work prioritization skills • Experience working with Salesforce is a plus • Proficiency with MS Office and good typing skills • Solid organization and work prioritization skills • Experience working with Salesforce is a plus • Schedule will vary based on client needs • Must be fully bilingual (English/Spanish)

Benefits

• Comprehensive benefits package including health, dental, and vision coverage effective immediately • Matching Group Retirement Savings Plan • PTO effective immediately • Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.