Customer Success Coach – E-commerce Coach

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners • Track customer progress and identify opportunities for intervention or additional support • Build strong customer relationships to drive engagement, retention, and success • Collaborate with internal teams to provide customer feedback and improve training materials • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies • Support community engagement and facilitate discussions within coaching groups

🎯 Requirements

• Proven experience in facilitation, training, coaching, or customer success roles • Strong presentation and public speaking skills • Excellent verbal and written English communication skills • Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred • Strong ability to create accountability and encourage action during live sessions • High level of integrity and accuracy in CRM documentation and process tracking • Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly • Strong organizational and follow-up skills

🏖️ Benefits

• Exceptional service to our clients • Positive and encouraging work environment • Performance-driven culture