Customer Support, Non-Voice

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Respond to inquiries from users, non-users, and advertisers • Troubleshoot issues and provide accurate, timely solutions • Assist users with account access, profile management, and platform navigation • Handle account recovery, registration, and account management concerns • Review and resolve customer concerns according to company policies and procedures • Escalate complex issues to appropriate teams • Document customer interactions and case resolutions accurately • Support content review and platform safety initiatives as needed • Identify trends and recurring issues to improve the customer experience • Maintain confidentiality when handling sensitive customer information

🎯 Requirements

• Excellent written English communication skills • Strong grammar, spelling, punctuation, and attention to detail • Strong problem-solving and critical-thinking skills • Ability to multitask and work effectively in a fast-paced environment • Customer service experience is preferred • Comfortable working independently in a remote environment • Proficient in navigating multiple systems and applications simultaneously • Ability to respond professionally, timely, and empathetically to customer inquiries • Ability to investigate and troubleshoot account, product, and technical issues • Ability to accurately document customer interactions and case resolutions • Ability to meet quality, productivity, and service-level goals • Ability to maintain confidentiality and handle sensitive customer information responsibly

🏖️ Benefits

• Fully remote work from home • Benefits of working for an established organization • Opportunities for growth • Positive, encouraging, and performance-driven culture • Rewarding, long-term career opportunities