Team Leader – Luxury Client

🔥 3 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Lead advocates supporting a premium luxury skincare brand • Develop high-performing teams through coaching, feedback, mentoring, and performance management • Lead teams in delivering personalized, high-touch customer experiences • Hold teams accountable for quality, productivity, customer satisfaction, and operational performance goals • Manage advocate performance through coaching conversations, action plans, recognition, and corrective actions • Ensure accurate and timely completion of reports, escalations, case management activities, and operational documentation • Navigate complex customer, advocate, and operational situations through effective decision-making and problem-solving • Foster accountability, professionalism, collaboration, and continuous improvement • Communicate with advocates, peers, leaders, and stakeholders through verbal and written channels • Manage timekeeping, documentation, disciplinary processes, and operational compliance requirements • Balance multiple priorities while maintaining service excellence and team engagement

🎯 Requirements

• Minimum of 2 years' experience as a Team Leader within a customer service, contact center environment • Proven experience leading, coaching, and developing high-performing customer support teams • Strong background in performance management, including productivity, quality, customer satisfaction, and employee development • Experience supporting a premium, luxury, retail, or e-commerce customer experience program is strongly preferred • Excellent written and verbal English communication skills • Ability to effectively engage advocates, customers, and stakeholders • Strong decision-making and problem-solving skills • Strong attention to detail • Ability to balance multiple priorities in a fast-paced environment

🏖️ Benefits

• Competitive compensation and excellent benefits • Comprehensive training and development programs • Fun, inclusive workplace culture • Opportunities for personal and professional growth • Work-from-home convenience • Positive, encouraging, and performance-driven culture • Rewarding, long-term career opportunities • 100% remote work since day one