Advanced Associate, Administrative Support – HE&I

Job not on LinkedIn

🕒 May 12

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Provide high-quality administrative and operational support that enables Pearson Professional Development programmes to run smoothly and deliver an excellent customer experience. • Coordinate the end-to-end operational set-up for qualifications training and commercial Professional Development programmes (from enquiry through to post-session follow-up). • Manage learner and stakeholder enquiries, ensuring accurate, timely and professional responses and escalation where needed. • Maintain accurate records, trackers and documentation to support programme delivery, reporting and audit readiness. • Support virtual delivery logistics (e.g., scheduling, joining instructions, attendance capture, evaluations/feedback and follow-up communications). • Work closely with internal teams, suppliers and facilitators to keep activities on track and deliver consistent, high-quality experience. • Use approved tools (including AI-assisted drafting/summarisation where appropriate) to improve speed and quality while maintaining accuracy, tone and data-handling requirements.

🎯 Requirements

• Degree level education (or equivalent) • At least 1 - 2 years of experience in Administrative roles or Customer Service roles. • Proven administrative coordination experience (e.g., programme support, operations coordination, project support or events administration) in a fast-paced environment • Experience supporting learning/training activity (e.g., scheduling sessions, managing attendance, handling learner enquiries, supporting virtual delivery platforms, issuing joining instructions and post-session communications) • Experience working with stakeholders and customers (internal and/or external), including triaging queries and maintaining a professional, service-focused approach • Excellent written English and proofreading skills, with strong attention to detail • Strong planning and time-management skills, with the ability to prioritise and manage multiple deadlines • Strong problem-solving skills and ability to use initiative to resolve issues as they arise • Confident user of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) and digital systems; able to learn new platforms quickly • Experience handling data accurately (e.g., maintaining learner records, reporting trackers, operational logs) with appropriate confidentiality and care

🏖️ Benefits

• Professional development opportunities • Remote work options