Senior Consultant, Customer Success

April 2

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People.ai

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Drive Revenue Intelligence Across All Your Customer-Facing Teams

SaaS • CRM • Enterprise • Sales • Marketing

201 - 500

Description

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts • Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. • Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams • Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. • Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. • Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies • Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap • Always represent the People.ai brand and help grow the team and hire great talent

Requirements

• 3 to 6 years of relevant work experience • Experience working in a SaaS software company is preferred • Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred • Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred • Experience delivering consultative engagements at a consultancy is a plus • Comfortable working in high-velocity environments and dealing with ambiguity • Ability to manage horizontally and vertically across internal and customer organizations • Ability to build and cultivate relationships across business and technical stakeholders • Experience navigating vast organizations across multiple stakeholders cross-functionally

Benefits

• Dynamic team environment • Opportunity to work with leading companies • Career-defining new challenge