Level 3 MongoDB Escalation Specialist (Remote)

February 3

Percona

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Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms

MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization

201 - 500

Description

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open-source databases, Percona's Senior MongoDB Engineer position was made for you. You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs. At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

Requirements

• Expert-level knowledge of MongoDB • Excellent Linux skills and familiarity with debugging issues at code level • Very desirable to have related Kubernetes knowledge • Prior technical support experience is a must-have - including providing services to agreed SLA’s • Fluent written and spoken English communication skills • Professional, customer service-oriented attitude • Strong work ethic and entrepreneurial approach • Ability to communicate clearly and professionally under pressure • Availability to participate in a 24x7 on-call roster for escalation purposes • Mentoring/coaching skills • Ability to work independently with minimal direction • Desire to travel internationally and speak at Percona Live and other conferences

Benefits

• Enjoy the freedom to work remotely from anywhere in the world! • With top talent sourced globally, you will enjoy an international and culturally diverse team • Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active • The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more. • Women Transforming Technology: A grassroots program committed to building a supportive community of women in technology. • Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done. • FryDays: Four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend. • Our staff receives generous benefits including flexible work hours and paid time off, all your equipment for your remote office, funds for career development (external training, certifications, conferences), and the opportunity to participate in an equity incentive plan.