SaaS Customer Success Manager

April 11

pfm medical, inc.

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pfm medical, Inc. is a subsidiary of pfm medical ag (Cologne, Germany) and was established in 2001 to serve as headquarters for North, Central, and South American development, manufacturing, marketing, and distribution activities$1. .$1

Medical Device Manufacturing

11 - 50

Description

• Drive customer retention and growth • Support product onboarding and user adoption • Serve as the voice of the customer • Manage risk and opportunities/threats • Use data to monitor customer engagement • Coordinate cross-functional teams under common goals/objectives

Requirements

• Bachelor's degree in a related field; MBA or advanced degree preferred • Minimum of 8 years of relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management • 3 years of experience in customer success with SaaS or PaaS solutions • Experience working in the life sciences industry, with preferred experience in the R&D space for clinical drug development with pharma or biotech customers • Experience working in a startup environment or in a scaling division within a larger organization • Experience managing accounts and customer relationships, with a successful track record of retaining and growing accounts • Excellent communication skills, with the ability to present complex ideas clearly and persuasively • Exceptional critical thinking and problem-solving skills, with the ability to synthesize complex information into actionable insights • Demonstrated ability to communicate with both technical and non-technical stakeholders

Benefits

• Annual bonus • Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Paid time off for sick leave and vacation