Technical Account Manager

5 days ago

Phaidra

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Phaidra is an industrial AI company$1. .$1

Artificial Intelligence • Process Controls & Optimization • Machine Learning • Industrial Automation

51 - 200

Description

• Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfill the contract • Serve as the main point of contact for the customer in collaboration with the Phaidra Solutions Engineer, and draw on the Phaidra team to ensure an excellent customer experience • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians • Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience • Maintain clear and concise documentation of your projects meeting minutes, action items, project risks, and key decisions • At the conclusion of an AI Agent autonomous install, continue to serve the customer by efficiently managing the SaaS to resolve product issues, improve system configuration, and meet all customer goals

Requirements

• Minimum of 3+ years of technical project management experience • 4-year college degree • Experience working with diverse, remote teams to support enterprise customers • Passion to learn about industrial controls and automation systems, industrial process heating and cooling systems, and AI Machine Learning technology • Ability to learn quickly and explain complex domain specific concepts to non-domain experts • Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team • Experience with both waterfall and agile scheduling tools • Exceptional verbal, written, organizational, presentation, and communication skills

Benefits

• Fast-paced and team-oriented environment where you will be instrumental in the direction of the company • Phaidra is a 100% remote company with a digital nomad policy • Competitive compensation & equity • Outsized responsibilities & professional development • Training is foundational; functional, customer immersion, and development training • Medical, dental, and vision insurance (exact benefits vary by region) • Unlimited paid time off, with a minimum of 20 days off per year requirement • Paid parental leave (exact benefits vary by region) • Home office setup allowance, coworking space stipend, and company MacBook