2020554 - Product Ops Engineer - API Product Operations

February 3

Apply Now

Get a free AI resume review

Plivo

WebsiteLinkedInAll Job Openings

Simplifying business communications

Web 2.0 • Telephony 2.0 • Cloud Telephony • VoIP • SIP

201 - 500

Description

• This role involved owning Product Operations responsibilities as part of one of Plivo’s Product Teams. • Responsible for product delivery on requirements for various business functions for internal and external customers. • Manage relationships with Plivo partners/vendors and drive continuous improvement with them. • Conduct regular business review meetings with Plivo partners / vendors and highlight issues and areas for improvement. • Onboard new vendors/partners by owning the process end to end including technical, quality, and operational flows. • Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors. • Maintain ownership of issues until resolved completely and show a high degree of customer focus. • Understand technical concepts and issues and drive reliable technical solutions and a consistently exceptional service experience. • Drive results on a number of key metrics by analyzing problem areas and proactively driving solutions

Requirements

• Must have minimum experience of 1 - 3 years in a vendor-facing support business. • Good technical aptitude to ramp up on technical and business concepts. • Must have excellent verbal and written communication skills in the English language. • Demonstrable problem solving and troubleshooting skills, logical thought process. • Business data analysis and good skills in tools such as MS Excel and Google sheets. • Working knowledge of SQL is preferred. • Good to have an understanding of commerce platform concepts and procedures including online services, general billing, and commerce systems processes (e.g., invoicing, credit card transactions). • Must have polished interaction and great interpersonal skills to interact with our global partners.

Benefits

• Remote First Culture • Home office Infra Allowance • Industry-leading compensation and benefits • Premium Healthcare/Wellness benefits for Employee and Family • Open culture and working with a young and dynamic team • Career advancement opportunities • Generous vacation policy leading to great work life balance