(US) Software Implementation Consultant - Financial

April 6

PointClickCare

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Transforming Care Through Technology

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value • Translate technical requirements and execute system configuration setup (more complex than entry) • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows • Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations

Requirements

• Post-secondary education in accounting or technology preferred • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI • Passion for delivering an exceptional customer experience • Healthcare industry experience preferred • Excellent communication, organizational and collaboration skills • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes • Multi-resource project team experience balancing milestones and objectives efficiently and on time • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met • The ability to quickly learn new concepts and technologies and convert them into customer solution value • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights • Ability to thrive in a high paced, complex team environment • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

Benefits

• Post-secondary education in accounting or technology preferred • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI • Passion for delivering an exceptional customer experience • Healthcare industry experience preferred • Excellent communication, organizational and collaboration skills • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes • Multi-resource project team experience balancing milestones and objectives efficiently and on time • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met • The ability to quickly learn new concepts and technologies and convert them into customer solution value • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights • Ability to thrive in a high paced, complex team environment • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills