Sr. Technical Support Specialist II

March 23

Poll Everywhere

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Poll Everywhere is a hybrid work solution that enables audience engagement through live, inclusive conversations.

Live Audience Response • Classroom Response • Polling without Clickers • Events • Education

51 - 200

Description

• Lead with empathy in customer support interactions • Take charge of customer issues from start to finish • Work independently with good decision-making skills • Demonstrate critical thinking and problem-solving skills • Mentor & train Sr. Technical Support Specialist I on troubleshooting techniques and identifying root causes • Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues • Ability to travel within the U.S. to support customers on-site for conferences (once or twice a year)

Requirements

• 3-5 years of experience in a client-facing software support role (preferably SaaS) with an understanding of customer service, technical issue resolution, and support best practices • Working knowledge of Windows and macOS platforms to resolve complex issues • Experience communicating and problem-solving with other departments such as engineering, QA, design, sales, and marketing • Experience working remotely on a distributed team spread across several time zones

Benefits

• Work with a growing B2B SaaS company • Opportunity to make presentations more inclusive • Empower users to deliver engaging presentations • Support millions of users worldwide • Join a team with a mission to change organizations and classrooms through inclusivity