IT Helpdesk

March 20

VRChat Inc.

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VRChat offers an endless stream of social VR experiences by giving the power of creation to its community.

51 - 200

💰 $80M Series D on 2021-06

Description

• Execute the IT vision, strategy, and design needs of VRChat’s information technology team. This strategy will clearly define resources, systems, and technology needed to support the organization and will continuously evolve. • Responsible for SaaS account management and license tracking across the VRChat organization via SSO. • Lead new hire technology onboarding including but not limited to equipment procurement, device setup, and system access control. • Utilize best practices to establish protocols and playbooks for the IT Helpdesk. • Maintain IT hardware asset management program for the company. • Manage information technology and computer systems (including MacOS, iOS, and Windows operating systems). • Be the main point of contact for VRChat team members who need technological assistance and escalate when appropriate. • Work on documenting IT practices, policies, and procedures. • Serve as the first point of contact for customers seeking technical assistance. • Brainstorm, and participate in the integration of new IT Systems Development in alignment with the overall IT, data, and information security policies. • Automate and find solutions to common helpdesk issues. • Identify and suggest possible improvements on helpdesk procedures.

Requirements

• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field or equivalent experience. • Minimum 4 years of experience in IT operations field providing support. • Minimum of 4 years experience with MacOS and Windows. • Ability to grow in a virtual IT work environment. • Experience building and maintaining strong relationships with team members with a customer-focused approach. • Engineering mindset and IT strategies, organizational structures, and operating models. • Eagerness to learn new subject matter.

Benefits

• Work from anywhere! VRChat is a 100% remote company • Health Benefits • 401K for US & RRSP for Canadian Employees • Stock Options • Generous paid holiday schedule • Unlimited/Flexible vacation time • Paid parental leave benefits • Annual team events