Application Support Engineer - Remote - US based

April 24

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Portfolio BI

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EDM + OMS & PMS + Public Cloud Managed Services = Portfolio BI

Enterprise Data Management • Security Master • OMS • PMS • Public Cloud

51 - 200

Description

• Utilizing company training resources to develop the financial domain knowledge, application knowledge, and technology understanding required to assist customers. • Development of new integrations between platforms and third-party applications. • Development of reports and custom web grids / Windows form grids to meet bespoke customer requirements. • Re-creation, analysis, troubleshooting, and diagnosis of customer questions and issues. • Assist development and business owners with the root cause analysis and solution development for recurring issues. • Performance analysis and improvement for application database processes. • Maintaining customer contact on open issues – being responsive to customer follow-ups. • Performing routine audits of systems for preventative maintenance of applications and reporting on their status. • Multi-tasking and prioritization of open issues.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Math, Physics, Electrical Engineering or with a strong computer science component. • Above all else - an in-built desire and ability to analyze and design solutions for challenging problems. • A demonstrable ability to understand C# code. • A demonstrable ability to write SQL queries. • Ability to multi-task and prioritize whilst remaining calm in a multi-customer financial environment. • ETL design and troubleshooting. • An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third party reporting and position management. • Data warehousing. • Writing detailed SQL queries and objects. • SQL performance monitoring. • Common .Net classes – programming, testing, and debugging in Visual Studio. • Understanding of n-Tier application architecture concepts. • Ability to absorb rapidly new technical information and apply it effectively.

Benefits

• Flexible working - the role is remote, you can work from anywhere within the US • Competitive salary • Medical insurance for you and your family • 401k packages • PTO and sick leave • PPO and EPO plans • Professional development and training • Discretionary performance bonus, etc.