Onboarding Coordinator

🔥 13 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Portnox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🔒 Cybersecurity

☁️ SaaS

💰 $37.5M Series B on 2025-04

Cybersecurity • SaaS

Portnox is a cybersecurity company that provides network access control (NAC) and Zero Trust access solutions to help organizations discover, profile and enforce security policies for devices connecting to corporate networks. Portnox offers cloud-based and on‑premises deployment options that give IT teams device visibility, risk-based access control, endpoint compliance checks, and network segmentation to protect wired, wireless and remote access, including IoT and unmanaged devices.

📋 Description

• Review incoming handoffs for missing contacts, scope, prerequisites, and commitments; resolve gaps and confirm ownership and kickoff readiness. • Arrange kickoffs and working sessions across teams and time zones. • Confirm attendees, meeting purpose, and preparation requirements. • Maintain milestones, owners, target dates, blockers, and next actions. • Convert meeting notes into clear assignments. • Follow up with customers on outstanding work and revised dates; escalate decisions or additional help needs. • Maintain contact for paused onboardings, document pause reasons and restart conditions, and set review dates. • Report new, completed, active, and paused engagements; aging work, blockers, ownership gaps, and workload by engineer or TAM. • Verify conflicting information and flag capacity concerns. • Coordinate completion reviews and document outstanding actions, required records, and receiving owners. • Improve checklists, templates, reporting, and reminders when recurring gaps are identified.

🎯 Requirements

• Experience coordinating customer projects, implementations, service delivery, or customer operations. • Initiative and follow-through; able to act without a daily task list and track outcomes through resolution, new dates, or escalation. • Clear customer communication and confidence asking customers and colleagues for commitments, clarification, and updates. • Ability to manage multiple engagements and competing deadlines using a dependable organizational system. • Judgment to resolve issues, escalate appropriately, and prioritize attention. • Comfort working with spreadsheets and project records. • Ability to check data, investigate stale updates, and explain changes. • Ability to learn tools, onboarding processes, and product vocabulary through documentation and focused questions. • Enough technical context to recognize dependencies and route issues to the right engineer. • Helpful experience with Jira, Salesforce, Confluence, or similar tools. • Experience in software or IT services is helpful.

🏖️ Benefits

• Opportunity to make a significant impact on the operations of the company. • Collaborative and dynamic work environment with opportunities for professional growth and development. • Competitive compensation and benefits package.

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