Preply
501 - 1000 employees
Founded 2012
📚 Education
🏪 Marketplace
👥 B2C
Education • Marketplace • B2C
Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.
Customer Care Specialist
🔥 1 hour ago
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Preply
501 - 1000 employees
Founded 2012
📚 Education
🏪 Marketplace
👥 B2C
Education • Marketplace • B2C
Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.
📋 Description
• Answer customers’ questions and resolve issues they may be facing • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and collect and track user feedback • Work closely with product teams to resolve issues and share customer feedback
🎯 Requirements
• Previous experience providing support through live chats • Fluency in English • Strong technical and analytical skills • Ability to provide proactive and innovative solutions • Outstanding written and verbal skills • Ability to understand customers’ needs • Ability to work in teams • Customer-centric, empathetic mindset with excellent listening skills • Ability to focus on what counts and create simple solutions for fast results • Passion for learning and desire for self-improvement • Computer with i5 or i7 processor, 16GB RAM, and 256GB SSD • Internet connection of at least 30mbs • Availability for a monthly rotating schedule including morning, afternoon, evening, weekend, and night shifts • Continuous attendance and no planned time off during the first three months, except emergencies
🏖️ Benefits
• Monthly rotating schedule with 9-hour shifts and at least an 11-hour gap between shifts • Professional development support during onboarding and afterward • Additional trainer support to set employees up for success • Written communication only via chats, emails, and social channels • Dynamic environment with reasonable goals and clear KPIs
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🇪🇬 Egypt – Remote
💵 $6 / hour
💰 Pre Seed Round on 2019-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
