Customer Success Account Manager

Job not on LinkedIn

🕒 4 days ago

⚔️ Virginia, Washington, +3 more states – Remote

⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Prescryptive Health, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Prescryptive Health, Inc. is a healthcare technology company that operates the myPrescryptive platform to help patients, pharmacies, employers, health systems, and pharma manufacturers manage and optimize prescription medications. Its SaaS platform provides real-time patient alerts, digital prescription management (no app required), EHR integration, and AI-driven pricing tools to improve medication adherence, transparency, affordability, and pharmacy profitability. Prescryptive offers employer-facing benefit solutions (emPBM), pharmacy pricing optimization, and consumer-facing tools to compare prices and track medication spend, with security certifications such as HITRUST.

📋 Description

• Support the senior Customer Success lead in managing assigned employer accounts. • Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses. • Prepare materials for business reviews, renewal discussions, and performance guarantee reporting. • Coordinate internal resources to execute defined account strategies. • Track open items, action plans, and deliverables to ensure commitments are met. • Coordinate implementations, eligibility updates, benefit configuration changes, and plan updates. • Ensure accurate execution of contract requirements, reporting deliverables, and billing support. • Monitor service levels and proactively identify risks or gaps in performance. • Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately. • Maintain accurate documentation and audit ready records in a HIPAA regulated environment. • Compile and validate pharmacy claims reporting and performance metrics. • Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders. • Translate technical and operational data into clear client ready materials. • Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery. • Ensure readiness for renewals and plan changes by coordinating timelines and internal dependencies. • Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.

🎯 Requirements

• Bachelor’s degree in business, healthcare, or related field, or equivalent experience. • 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience. • Experience supporting employer clients in an account management or implementation capacity. • Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals. • Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • High attention to detail and commitment to accuracy. • Excellent written and verbal communication skills with ability to translate technical information into clear client updates. • Comfort working in a compliance sensitive, HIPAA regulated environment. • Proficiency in Microsoft Office and CRM or project management systems. • Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.

🏖️ Benefits

• Flexible time off, including 12 paid holidays • 401k match plus 100% employer paid medical, dental, and vision premiums • Company contribution to Health Savings Account • Stock options