Business Development Account Manager

Job not on LinkedIn

🕒 May 9

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote

💵 $70.3k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Project Access

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤲 Charity

Education • Charity

Project Access is a registered UK charity that provides free, one-to-one mentorship and digital resources to high-potential students from underrepresented backgrounds who are applying to competitive undergraduate and graduate programmes worldwide. It matches applicants with mentors from top universities, offers a custom resource hub of guides, videos and practice materials, runs country teams and bootcamps, and supports students through personal statements, interview prep, funding applications and post-offer guidance to widen access to elite universities.

📋 Description

• Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention • Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics • Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates • Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate • Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments • Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism • Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions • Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues • Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes • Monitor 30/60/90-day milestones to guarantee successful program launches with early wins • Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies • Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings • Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey • Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners • Support the preparation and coordination of partnership proposals • Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status • Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories • Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects • Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics • Provide data-driven insights to refine client success and retention strategies. • Performs other related duties to benefit the mission of the organization

🎯 Requirements

• Bachelor's Degree in Business, Marketing, Communications, or related field • 3–5 years in client success, account management, customer service leadership, or a related client-facing role with a proven track record in retention, relationship building, and seeing issues through to resolution • Experience working in or closely with nonprofit organizations, social services agencies, or community development initiatives strongly preferred • Experience supporting or managing projects end-to-end, including coordinating timelines, stakeholders, and deliverables in a fast-paced, mission-driven environment • Familiarity with ESG investing, social impact measurement, or community development preferred • Exceptional conflict resolution and de-escalation skills; ability to remain calm under pressure and identify at-risk accounts early • Exceptional written and verbal communication skills with professional presentation abilities for client-facing interactions • Strong analytical and problem-solving abilities; outstanding organizational skills with meticulous attention to detail • Ability to manage multiple priorities and stakeholders simultaneously; experience coordinating cross-functional teams • Natural relationship builder with high emotional intelligence and consultative approach • Proficiency with CRM systems (Salesforce or similar), donor management systems (Bloomerang), and project management tools (Smartsheet) • Advanced Microsoft Office skills (Excel, PowerPoint); experience with data visualization, reporting tools, ROI models, and financial projections • Valid Driver's License, clean driving record, and current automobile insurance • Successful completion of background check.

🏖️ Benefits

• Health insurance • Dental insurance • Short-term disability • Term life insurance • Employee Assistance Program (EAP) • Vision insurance (100% employee cost) • Voluntary life insurance (100% employee cost) • Pet insurance (100% employee cost) • Supplemental benefits (100% employee cost) • Safe Harbor 401(k) with 4% company match • Paid time off • 14 paid holidays