Junior IT Engineer

April 24

Proper

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Expert accounting services for property management companies.

Property management bookkeeping • Property management accounting • Property asset management

51 - 200

Description

• Provide IT Support for a growing team of accountants, managers, engineers, and salespeople • Apply systems analysis techniques and procedures to determine hardware or software systems functionality • Manage internal helpdesk system • Provide IT support to 370+ employees • Provide antivirus software support and monitoring of all employee machines to ensure all software installed and operating system updates are up to date • Provide clear and concise communication to key stakeholders about IT efforts • Provide process documentation on policies to be followed by the entire organization • Monitor all devices for suspicious activity and behavior • Manage a remote access solution for support (Teamviewer, anydesk, GoToResolve, etc) • Provide remote support to users in remote hands scenarios • Troubleshoot Windows incidents and other issues (knowledge on mac support is a plus) • Communicate effectively with all stakeholders regarding pain points and needs to deliver clear, useful, and precise information • Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution with urgency • Take the initiative to write clear documentation as needed without being asked

Requirements

• 1-3 years working experience working as a sole contributor in IT support or on a team of other IT professionals • Knowledge managing cloud-based Antivirus and applications (SaaS) is a plus • Be able to identify and implement IT initiatives • Ability to communicate findings clearly to both technical and non-technical audiences • Comfortable working in a geographically distributed and cross-functional environment • Professional proficiency in English (written/spoken)

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service