Client and Account Manager

March 12

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PrudentRx

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Description

• Build and maintain long-lasting client relationships • Collaborate with clients, PBM partners, and team members as the subject matter expert (SME) • Act as the primary point of contact (POC) for clients • Ensure timely and successful account implementations • Provide Client-Level Business Interface with associated data and insights to reflect the PrudentRx value with client-facing calls • Assist with challenging client requests/escalations with professionalism • Manage post-Go-Live account claims and CAG errors, client monthly/YTD presentations, investigation and assistance in resolving member/coding issues, and additional implementations when applicable • Manage and transfer sensitive client information from multiple systems while providing accuracy and maintaining confidentiality • Satisfactorily complete quarterly pulse checks and stay up to date on all training including, but not limited to, the leads call, kickoff call, member experience call, invoice/saving report, and all processes and material related to these calls • Oversee and/or collaborate on team projects • Complete all necessary continued learning and training requirements per department and company need • Other essential duties as assigned

Requirements

• High School diploma or equivalent required. (Undergraduate degree or higher preferred) • Ability to pass Critical Thinking and Problem-Solving assessment • Excellent time-management, prioritization, and organizational skills • Previous project management experience • Healthcare or industry relevant client management, implementations, or sales

Benefits

• Health (family) • Dental • Vision • STD • LTD • Critical Illness and Accident • Company Paid Life Insurance • Company Paid Holidays (6) • PTO cashout and rollover options • Tuition Reimbursement • 401(k) 100% company match up to 4% • 90 days #LI-Remote