Associate Customer Success Manager (K-12 Schools)

March 12

Varsity Tutors, a Nerdy Company

WebsiteLinkedInAll Job Openings

Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Manage the onboarding process for new clients, providing necessary training and support to integrate tutoring services into their district/school effectively. • Collaborate closely with the sales team throughout the customer lifecycle to ensure client needs are met. • Work with clients to create and execute implementation plans aligned with their goals and objectives. • Assist in the creation of training courses and educational materials. • Analyze business data and present information to clients. • Ensure full contract value across all accounts is consumed by Maintaining implementation records to track progress and identify gaps. • Deliver prompt and effective customer service, resolving any issues or concerns in a courteous and professional manner. Be an owner across all accounts in an MVP model. • Engage customers through phone, email, video call, in-person visits, and targeted campaigns to secure renewals and expand services. • Develop and implement retention strategies to ensure that clients continue to use tutoring services year after year. • Manage the conversion process, negotiate pricing and terms as necessary, and maintain a partnership with clients.

Requirements

• Ability to travel to customer locations as needed to ensure customer satisfaction (up to 35% including overnight travel). • Bachelor's degree in business, education, or a related field. • 1-2 years of experience in a customer success role, preferably in the education industry. • Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders. • Proficiency in CRM Software: Customer Relationship Management (CRM) software is crucial for managing customer interactions and tracking customer success metrics. Experience with CRM tools, such as Salesforce or Zendesk is highly beneficial. • Proven track record of managing the full client life cycle, from onboarding to renewal. • Accountability and personal organization are essential. • Ability to work independently and as part of a team, with a strong focus on collaboration. • Excellent problem-solving skills, with the ability to proactively identify and resolve issues. • Strong project management skills, with the ability to manage multiple projects simultaneously. • Passion for education and a strong commitment to helping students achieve their full potential.

Benefits

• Competitive Salary, Variable Compensation, and Equity in the company • Healthcare Plans (Medical, Dental, Vision, Life) • 401k Company Matching Plan • Maternity, Paternal, and Adoption Leave • Remote Position • Flexible PTO • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) • Unique opportunity to help transform how the world learns! • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture