Customer Success Associate

February 9

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Voltus

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Better Energy, More Cash.

Distributed Energy Resources • Demand Response • Aggregation • Energy Supply Management • Energy Efficiency

201 - 500

Description

• The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout customers journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our top Sales and Operations teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience. As a Customer Success Associate you will have five primary objectives: Reduce the time for a site to enter market and earn money Eliminate internal seams so other Voltans can work efficiently Ensure customers entering the market are informed and prepared to perform well Maintain and grow customer relationships beyond onboarding Provide Sales team with ongoing account support

Requirements

• You are process-minded and love developing new, more efficient ways to do things • You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency • You are organized and can collect and maintain comprehensive and accurate records • You love customers and want to work with them daily • You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction • You find fulfillment in helping others succeed • You have strong empathy for customers AND passion for revenue and growth • You have excellent communication and presentation skills • You have the ability to shift priorities quickly when necessary • You are great at cross-functional collaboration • You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone • You understand or are interested in the role of demand-side resources in energy markets • You want to work with the best team in the energy industry • You have 3+ years experience in customer-facing role(s) • You have a relevant Bachelor’s degree (preferred) • You are excited to work remotely

Benefits

• Base Salary range - USD $70,000-$75,000 per year • Bonus range - USD $8,000 - $10,000 per year • Equity + other benefits