Customer Success Manager

January 11

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VPL

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Building Smarter Supply Chains in Healthcare

Freight Management • Supply Chain Management • Supply Chain Technology • Supply Chain Visibility • Supply Chain Software

51 - 200

Description

• Manage a portfolio of customer accounts to ensure customer satisfaction and success using VPL products • Communicate professionally with Healthcare Executives and key stakeholders • Create presentations, data analyses, strategic plans for success • Conduct meetings and Business Reviews with your customers • Consult across internal teams to provide product feedback and accompanying data to drive improvements for your customers • Research customer account data and usage trends to fully understand their future needs • Educate and consult with your customers (and their teams) regarding industry best-practices and solutions our products provide • Internal & external subject matter expert for the assigned book of business • Drive/assist in troubleshooting customer challenges

Requirements

• Minimum five years of strategic account management or sales experience in a business-to-business environment (healthcare/freight/supply chain experience a plus) • A confident and outgoing personality • Be well organized and self-motivated • Excellent attention to detail when communicating with your customers • The ability to work effectively under pressure and to tight deadlines • Willingness to be flexible and pivot as needed to support the customers • Four-year college degree from an accredited institution preferred • Highly proficient with Microsoft Office applications and Customer Relationship Management systems

Benefits

• Reduced costs • Better insights • Increased transparency and efficiency • Smart Supply Chain Platform • Automation of inbound and outbound shipping • Visibility into critical shipments • Cost-savings opportunities • 97% customer retention rate • Savings, insights, and peace of mind