Customer Success Associate West Coast

January 5

Circadia Health

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Saving lives with AI-powered contactless monitoring

Health Care • Medical • Respiratory • RemotePatientMonitoring • telehealth

51 - 200

💰 Series A on 2021-08

Description

• Circadia Health is a medical device and data technology company that has developed the world's first FDA cleared contactless remote patient monitoring system. • Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. • We're monitoring over 7,000 lives daily and growing rapidly. • As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. • Prior experience in healthcare is a big plus, but not required. • Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike. • As a Customer Success Associate at Circadia Health, you will play a critical role in building and leading a high-performing Customer Success team. • You will be responsible for creating and executing strategies to drive customer satisfaction, retention, and success. • By understanding our customers' needs and challenges, you will develop strong relationships and work collaboratively with cross-functional teams to ensure the successful adoption and utilization of our medical tech devices. • Must reside in: California (Greater Los Angeles area) • Key Responsibilities: • Proactively reach out to assigned customers to provide suggestions on how to best adopt and maintain the Circadia Health Solution. • Track and follow up on offline devices w/ Maintenance at assigned facilities. • Track and follow up on pending consents for assigned facilities. • Respond to inbound support requests and update customers on resolutions. • Demonstrate commitment to our customer base through the highest level of responsiveness. • Maintain customer contact and demographic information using Salesforce and Monday.com. • Support new installations by assisting with preparation, training, and doing what is necessary to deliver an exceptional customer experience. • Document customer communications, events, and site visits in Salesforce. • Participate in monthly customer meetings and assist with follow-up. • Manage and update Salesforce cases and escalate as needed in Monday.com. • Obtain verbal consents for problematic customers or situations. • Work collaboratively with your team and other departments. • Share your ideas and lessons learned to help us continue to grow and improve in all aspects. • Remain in compliance with company guidelines at all times.

Requirements

• Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred. • Proven experience in leading customer success or account management teams, preferably in the medical technology or healthcare industry. • In-depth understanding of the healthcare landscape, including the challenges and opportunities faced by healthcare providers. • Strong communication, interpersonal, and relationship-building skills. • Ability to analyze data and draw actionable insights to improve customer success initiatives. • Results-driven with a track record of meeting or exceeding customer retention and growth targets. • Excellent leadership skills with the ability to inspire and motivate a team. • Strategic thinker with the capacity to develop and execute successful customer success strategies. • Passion for innovation and improving patient outcomes through technology. • Proficiency in Google Suite, Monday and other relevant software.

Benefits

• Full Single Coverage Health Care Plan (Medical, Dental & Vision). • Retirement Plan Contribution (401k, IRA). • Car lease allowance and mileage reimbursement. • Hybrid Role - Ability to work from home when not onsite / office. • Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays). • Family Leave (Maternity, Paternity). • Professional Training & Development. • Annual Company Retreat. • $50,000 - $100,000 a year.