3rd Line Support Engineer

February 24

Public View, a BCN Group company

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NHS Benchmarking Services

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Description

• BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. • The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. • You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

Requirements

• Microsoft Windows server (2012, 2016 and 2019) • O365 and its complimentary addons (OneDrive, Teams, Flow, Planner, Delve etc) • Advanced virtualisation troubleshooting (HyperV/VMware) • Advanced firewall troubleshooting (WatchGuard/SonicWall) • Advanced networking skills • Advanced InTune/MDM skills • Storage troubleshooting (SANs & NAS) • Advanced Exchange troubleshooting • Advanced SQL Server troubleshooting • Antivirus (particularly ESET & Sophos) • Advanced Firewall skills (WatchGuard/SonicWall) • Advanced Networking skills (managed switching, VLAN’s) • Excellent general hardware/software troubleshooting and problem-solving skills • ITIL foundation accredited • Full clean UK drivers license for client-site travel

Benefits

• The opportunity to shape your own future with industry leading training and development and access to our BCN Academy • Competitive salary and the ability to progress • 23 days holiday increasing with length of service and the option to buy additional leave • Hybrid working • Birthday off • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more • Life assurance • Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts • State-of-the-art office with free parking • Free 24-hour on-site gym (Manchester) • Long service gifts to celebrate the milestones • Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!