Customer Support Specialist

🔥 1 minute ago

🌐 Philippines, Brazil, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇧🇷 Brazil – Remote 🇺🇸 United States – Remote 🇲🇽 Mexico – Remote

💵 $200 - $500 / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Purely Optimal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

🧘 Wellness

Healthcare • Food & Beverage • Wellness

Purely Optimal is a health and nutrition company focused on providing high-quality dietary supplements to enhance energy, vitality, and overall well-being. The company offers a wide range of products, including weight loss supplements, probiotics, collagen peptides, and keto diet pills, all formulated with pure and natural ingredients. Purely Optimal emphasizes the importance of pure quality ingredients and aims to support optimal health and wellness for its customers. It provides supplements targeted at various health categories such as immune support, joint health, and anti-aging, and is supported by a professional medical team to ensure product efficacy and safety.

📋 Description

• Handle email inquiries as the core of the role, triaging the inbox, prioritizing, and resolving member tickets with clear, accurate, friendly replies • Support members via email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing • Guide members through the platform and resolve issues at first contact wherever possible • Verify identity and securely handle account details according to member verification and data-handling procedures • Coordinate with operations and suppliers to resolve booking or at-property issues and escalate appropriate cases • Maintain canned responses and help content for fast, consistent answers • Identify recurring issue patterns and flag them to operations to address root causes

🎯 Requirements

• Travel industry experience required, including experience at an OTA, travel agency, airline, hotel, or booking platform • Excellent written and spoken English • 1–2+ years in customer or member support, ideally email-based or in a ticketing environment • Strong writing skills, with the ability to explain complex issues simply and resolve them in one reply • Calm and empathetic under pressure, with a solutions-first mindset • Organized and detail-oriented, able to manage a busy ticket queue • Comfortable learning and using helpdesk, CRM, and booking tools • Reliable internet connection and a quiet, professional remote workspace • Availability Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time, regardless of home time zone • One-minute video required for application

🏖️ Benefits

• Remote-first with a flexible, results-driven culture • Room to grow into senior support or operations as the company scales • Direct line to the operations team, with insights shaping improvements