B2B Customer Service Representative — Inside Sales, Payments

🕒 January 5

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qards GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

qards GmbH is a German card-processing specialist that provides end-to-end services for credit and debit cards, ranging from product strategy to cardholder support and operational processing. Formed by the merger of Bayern Card-Services and PLUSCARD, qards serves hundreds of financial institutions (including Sparkassen), manages millions of cards in circulation, and operates service centers in Saarbrücken and Munich. The company focuses on B2B partnerships with banks and financial institutions, offering processing, customer service, compliance reporting, and related card-management solutions.

📋 Description

• Provide telephone and written support to DKB • Respond to and coordinate all inquiries related to qards' service scope • Analyze (new) requirements and liaise with the relevant departments • Prepare proposals, decision papers, and contract amendments • Facilitate customer meetings and workshops • Develop and implement new processes and identify opportunities for improvement • Participate in cross-departmental projects

🎯 Requirements

• Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries • Strong customer- and service-orientation, with a friendly, articulate and confident manner • Experience in process and quality management, combined with solid technical understanding and strong analytical and conceptual skills • Structured and independent working style • IT affinity and experience in project work • Very good MS Office skills (especially Excel) • Business-fluent German and good command of English

🏖️ Benefits

• 30+ days of vacation per year • Flexible working hours (flexitime) and the option to work remotely up to 80% of the time • Extensive development and training opportunities • Prepaid benefits card (Edenred) with regular (tax-free) credits • Health and wellness programs • Modern canteen with meal subsidy, plus complimentary coffee, tea and water • Free counseling through the Employee Assistance Program for you and your family members • Additional benefits such as JobRad (company bike), employee discounts, etc.