Administrative Assistant

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🕒 3 days ago

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Qualicorp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💰 Post-IPO Secondary on 2023-01

A Quali é feita de pessoas para pessoas, cada uma à sua maneira e com suas escolhas. Essa é nossa essência.

📋 Description

• Deliver technical, operational, and behavioral training to new hires (onboarding) and active teams, ensuring proper assimilation of content • Conduct quality monitoring of customer interactions and/or processes, evaluating adherence to scripts, policies, and established standards • Provide structured, constructive feedback based on monitoring results, promoting continuous employee development • Identify knowledge and performance gaps, proposing and implementing refresher training and improvement actions

🎯 Requirements

• High school diploma required or some college (incomplete higher education) • Proficient in Microsoft Office (Office suite) • Familiarity with health plan management systems is a plus • Experience with SAP • Clear, empathetic, and assertive communication • Organizational skills and attention to detail, ensuring all contractual information is accurate and up to date • Proactivity and initiative to solve problems and optimize processes • Good verbal and written communication, able to interact with different departments and express questions clearly and objectively • Ability to handle deadlines and unexpected situations with flexibility and focus, maintaining a balance between efficiency and quality

🏖️ Benefits

• Commuting allowance (transportation) • Meal allowance or food voucher • Health insurance • Dental insurance • Life insurance • Funeral assistance • PPR (Profit Sharing / Results Participation Program) • Wellhub • Zenklub • Extended maternity and parental leave / Adoption leave • Length-of-service recognition • Universidade Quali (Quali University - internal training program) • Partnerships with educational institutions • Work-from-home allowance