Salesforce.com PreSales Engineer

March 19

Rainmaker Associates, Inc.

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Rainmaker delivers high-value business solutions that help accelerate growth and transform the customer experience.

application development • consulting • salesforce.com • salesforce • sales strategy

11 - 50

Description

• Provide technical support in sales calls, solution presentations, and assist the Client Executive with understanding customer requirements • Take joint ownership of the assigned accounts/opportunities with the Client Executive on technical issues. • Provide input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components • Lead and facilitate discovery and scoping sessions with clients • Anticipate customer needs and identify appropriate solution alternatives. • Incorporate past experience, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions • Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and level-of-effort estimates to implement those • Create and defend solution estimate and Statement Of Work • Respond to customer questions and objections on technical issues. • Coordinate with Certified Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements • Provide recommendations on third-party applications • Manage expectations with prospects, clients, NTTCS CEs and Consultants, and SFDC -- i.e., be the voice of common sense • Establish solid credibility on behalf of self and NTTCS with prospects, clients, and SFDC • Own the solution • Deliver excellent services sales presentations to the customer in support of the sales process. • Share examples of past experience • Work with Client Executives and Consulting team to develop customer demonstrations and prototypes. • Support 'proof of concept' installations to help customers evaluate NTT Centerstance’s capabilities • Provide architectural oversight of the solution throughout the project • Conduct knowledge transfer to delivery team during the sales-to-delivery hand-off • Provide guidance and advisory support to project team on implementation approach and complex configuration issues • Participate in QA checkpoints during delivery to provide guidance and insure solution aligns with original scope • Work with project team to develop and validate estimates to support Change Orders • Contribute to estimating and SOW templates • Gain technical skills and expertise in NTT Centerstance Partner’s products, services, and implementation methodology and Salesforce.com applications and platform. • Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem • BS in Computer Science, Software engineering, MIS or Information Technology is preferable. • Minimum of five years of consulting experience delivering Salesforce solution offerings OR demonstrated expertise on Salesforce configuration and solutions offerings and equivalent experience with other cloud based CRM applications • Minimum of three Salesforce Certifications including Sales Cloud, Service Cloud and Advanced Admin 301 or Developer 401 • Prior experience with sales process and forecasting of sales cycles. • Ability to understand and explain related technical issues, and skills related to working and resolving problems in customer accounts. • Candidate must demonstrate excellent verbal and written communication skills. They will spend a good part of their time in verbal one-on-one and one-to-many situations discussing a technical approach to solving a customer issue. • Written communications skills are required to produce technical documents.

Requirements

• BS in Computer Science, Software engineering, MIS or Information Technology is preferable. • Minimum of five years of consulting experience delivering Salesforce solution offerings OR demonstrated expertise on Salesforce configuration and solutions offerings and equivalent experience with other cloud based CRM applications • Minimum of three Salesforce Certifications including Sales Cloud, Service Cloud and Advanced Admin 301 or Developer 401 • Prior experience with sales process and forecasting of sales cycles. • Ability to understand and explain related technical issues, and skills related to working and resolving problems in customer accounts. • Candidate must demonstrate excellent verbal and written communication skills. They will spend a good part of their time in verbal one-on-one and one-to-many situations discussing a technical approach to solving a customer issue. • Written communications skills are required to produce technical documents.

Benefits

• Medical • LTD • Life • Dental • Matching 401K • Paid Vacation/Sick Time • Work from home as desired • Get the day off on your birthday!