API Optimization Manager

🔥 8 minutes ago

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

Travel • SaaS • API

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; • Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; • Conduct detailed analysis of metrics to identify areas requiring improvement; • Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; • Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; • Maintain clear and effective communication channels to facilitate prompt issue resolution; • Foster the development of new features in the market; • Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; • Work closely with the commercial teams to ensure client KPIs are met; • Provide strategic recommendations to improve the performance of top clients; • Identify technical gaps in a client's integration; • Collaborate with clients to resolve integration issues and enhance their API usage experience; • Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

🎯 Requirements

• Relevant Experience. Minimum of 3 years of successful experience in the travel industry. Overseeing the end-to-end process of API optimization. • Experience managing RESTful and/or SOAP APIs. • Strong understanding of JSON, XML, and API testing tools such as Postman. • Experience with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity. • Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana. • Strong analytical and data-driven decision-making skills. • Experience managing technical vendor relationships and cross-functional projects. • Knowledge of Agile methodologies (Scrum, Kanban). • Language knowledge. Fluent English, Spanish or Portuguese is desired, other languages are a plus; • Travel Requirements. Up to 40% of travel time may be required; • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer; • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

🏖️ Benefits

• Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.