Junior Customer Success Analyst – Adoption

Job not on LinkedIn

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Guide customers through their first year, driving adoption, activation, and engagement at scale • Ensure consistent results and maximize customers' renewal potential • Analyze health and behavioral metrics across the base to enable preventive actions and revenue expansion opportunities • Manage a high-volume portfolio of approximately 180 customers, prioritizing risks and opportunities • Align customers with their business goals • Act consultatively to accelerate customer growth and their digital marketing strategy • Design and execute 1:few programs to broaden coverage across the base • Implement automated adoption strategies and educational campaigns • Foster sustainable, data-driven customer relationships • Reduce churn and identify growth opportunities by delivering continuous customer value

🎯 Requirements

• Previous experience in Customer Success within technology companies, with a focus on managing high-volume customer portfolios • Analytical ability to identify usage trends, risks, and expansion opportunities through data monitoring • Clear and concise communication skills, both verbal and written • Organized and agile in managing multiple demands and maintaining an effective schedule • Proactive, solution-oriented attitude; able to collaborate with internal teams and contribute to customer success and company goals • Preferred: experience in scaled Customer Success models or 1:few programs • Preferred: experience using RD Station Marketing, RD CRM, or RD Conversas • Preferred: experience using Artificial Intelligence tools • Preferred: knowledge of Scrum, Kanban, or project management methodologies • Preferred: practical knowledge or experience in digital marketing

🏖️ Benefits

• Comprehensive Well-being program offering self-care resources across emotional, financial, physical, occupational, and social pillars • Continuous learning environment and career development opportunities • Culture of diversity, inclusion, support, and belonging • Mentorship and support from experienced Customer Success professionals • Access to management and automation tools • Hiring process includes a work-style assessment, interviews, an interaction simulation, and a job offer